Software Development Engineer, Amazon Connect (AWS)

Amazon Connect is revolutionizing the contact center industry with its cloud-based solution that leverages AWS's powerful ecosystem. As a Software Development Engineer in the AWS Solutions organization, you'll be part of a team building business applications used by millions of companies worldwide. This role offers a unique opportunity to work on Amazon Connect, a highly disruptive cloud-based contact center platform that enables businesses to deliver engaging customer service experiences.

The position involves developing sophisticated systems that integrate artificial intelligence, machine learning, and various AWS services including Amazon Lex, Polly, Lambda, S3, and Kinesis. You'll be working on complex engineering challenges while maintaining a strong focus on customer experience. The role requires end-to-end ownership of code from design to development, collaboration with senior technical leaders, and expertise across the technology stack.

Amazon Connect is positioned to transform the customer service industry, having evolved from Amazon's own customer service tools developed over ten years. As part of this team, you'll contribute to building scalable, resilient systems that power modern contact centers, working with technologies spanning modern web development, service-oriented architecture, NoSQL databases, AI/ML, and big data.

The company culture emphasizes work-life harmony with flexible arrangements, continuous learning, and inclusive practices. You'll find support through employee-led affinity groups, mentorship opportunities, and ongoing professional development resources. Amazon's commitment to diversity and inclusion is reflected in various initiatives and learning experiences.

The role offers competitive compensation, comprehensive benefits, and the chance to work with cutting-edge technology while making a significant impact on customer service solutions worldwide. Join a rapidly growing team that's revolutionizing how businesses interact with their customers through innovative cloud-based contact center technology.