Software Development Engineer, Amazon Connect Contact Lens

Join Amazon Connect, a revolutionary cloud-based contact center service that's transforming customer service experiences. As a Software Development Engineer on the Contact Lens team, you'll be part of building a product that impacts millions daily. Amazon Connect leverages AI and AWS services to provide seamless, natural customer experiences. This role offers a unique opportunity to join a fast-growing business post-launch, helping shape both technology and product development.

You'll work with cutting-edge technologies including AI, ML, Big Data, and modern web services, while developing scalable solutions that directly impact customer experiences. The position combines technical challenges with real business impact, as you'll be part of disrupting the traditional contact center industry through innovative cloud solutions.

Amazon Connect is recognized by industry analysts as a game-changer in the customer contact center space, offering customer-centric solutions with open platform integration. You'll be working in AWS, the world's most comprehensive cloud platform, with access to a broad suite of services and tools.

The role offers significant growth opportunities through mentorship, knowledge-sharing, and career development resources. You'll be part of an inclusive culture that values diverse experiences and perspectives, with employee-led affinity groups and ongoing learning experiences. Amazon emphasizes work-life harmony, offering flexible work arrangements to support both professional and personal success.

Working at AWS means being part of a team that's continuously raising the performance bar while striving to become Earth's Best Employer. You'll have the chance to make a meaningful impact while working with some of the most innovative cloud technologies in the industry.