Software Development Engineer, Amazon Customer Service

Join Amazon's Digital, Device, and Alexa Support (D2AS) technology organization within Amazon Customer Service (CS) as a Software Development Engineer. This role focuses on building next-generation fraud and abuse prevention systems protecting Alexa, Prime Video, Kindle, and Fire TV services. The team strives to make digital experiences effortless for customers by anticipating, evaluating, preventing, and eliminating customer effort. You'll be working on cutting-edge technology while contributing to the protection of Amazon's digital services. The position combines strategic thinking, technology expertise, and customer experience best practices to ensure seamless support experiences across Amazon's digital products. The role offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus comprehensive benefits including medical, dental, vision coverage, and 401(k). This is an excellent opportunity for experienced developers passionate about building scalable systems and enhancing customer experiences while working with Amazon's most innovative digital products.