Software Development Engineer, Amazon Customer Service

Join Amazon's Device, Digital and Alexa Support (D2AS) technology organization as we innovate on behalf of Amazon's Digital and Device customers. This role focuses on developing intelligent self-service solutions and empowering our tech-support organization with advanced tools and technology. As a Software Development Engineer, you'll be crucial in unlocking self-service automation for various support scenarios, integrating diverse backend systems across Amazon. Your work will have direct customer impact, being displayed on Amazon.com and the Amazon Shopping app, reaching millions daily. You'll collaborate with teams throughout Amazon, diving deep into Devices, Subscriptions, and Digital spaces. The position offers a unique combination of customer-facing impact and complex technical challenges, making it ideal for engineers passionate about solving complex problems while creating visible customer impact. The role involves working with a experienced and growing team, focusing on crafting elegant solutions to complex problems while maintaining engineering best practices and providing technical mentorship.