Software Development Engineer, Contact Handling Experience

Join Amazon's Contact Handling Experience (CHEX) organization in Toronto, where we're revolutionizing customer service technology. As a Software Development Engineer, you'll be at the forefront of developing solutions that power Amazon's customer service operations across multiple channels including Phone, Email, and Chat. The role involves working with cutting-edge technologies including cloud computing, distributed systems, and Large Language Models (LLMs) to enhance customer experiences.

You'll be part of a team that's redefining the Customer Service Associate (CSA) experience through deep understanding of their needs and developing innovative products. The position offers opportunities to work across all layers of the software stack, from complex data architecture to associate-facing features. You'll collaborate with cross-functional teams including product management, UX design, and engineering teams across Amazon.

The role requires expertise in building scalable systems with high availability requirements, operating at Amazon's global scale. You'll be responsible for driving technical innovation through system design reviews and implementation, while ensuring security and operational excellence. The team partners with the larger CS organization to raise the bar on User Experience and owns assets enabling CRM functionality across Customer Service verticals.

This is an ideal opportunity for someone who combines solid coding skills with an aptitude for modern technologies and a desire to question the status quo. You'll be working in an environment that values entrepreneurial spirit, technical depth, and innovation, with the chance to make a significant impact on Amazon's customer service infrastructure.

The role offers comprehensive benefits including medical, dental, and vision coverage, parental leave options, paid time off, and RRSP. Amazon values diversity and welcomes candidates from all backgrounds, even if they don't meet every qualification exactly.