Software Development Engineer, Customer Engagement Technologies

Amazon's Customer Engagement Technologies (CET) department is seeking a Software Development Engineer to join their innovative team. This role is part of a multi-year, large-scale enterprise software program focused on next-generation contact routing systems for Amazon Customer Service. The position involves working with cutting-edge technologies including Generative AI and Machine Learning to improve customer service operations.

As an SDE in CET, you'll be responsible for building and implementing sophisticated contact center systems that ensure seamless customer support experiences. You'll work on preserving customer contact journey data and developing solutions that help resolve customer issues during first interactions. The role offers the opportunity to work with one of the world's largest customer service organizations, implementing solutions that directly impact millions of customers.

The team is specifically focused on CS routing, handling every customer contact to ensure optimal resolution paths. You'll be working on improving customer ingress discoverability, creating effective contact experiences, and developing foundational technologies for routing signals. This position combines technical expertise with customer-focused innovation, making it ideal for engineers passionate about improving customer service through technology.

Working at Amazon, you'll benefit from a comprehensive benefits package and the opportunity to make a significant impact on global customer service operations. The role requires collaboration with cross-disciplinary teams, participation in the full software development lifecycle, and the ability to design solutions for broadly defined problems. You'll be part of a team that values innovation, customer obsession, and technical excellence.

The position offers competitive compensation based on geographic location and experience, along with equity opportunities and comprehensive benefits. This is an excellent opportunity for a mid-level software engineer looking to work on large-scale systems with direct customer impact while being part of a team that's defining the future of customer service technology.