Software Development Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technologies (CET) department is seeking a Software Development Engineer to join their innovative team. This role focuses on building next-generation contact center systems that leverage Generative AI and Machine Learning technologies. As part of one of the world's largest customer service organizations, you'll work on implementing sophisticated routing systems while preserving customer contact journey data.

The position offers an opportunity to work with cutting-edge technologies in a large distributed computing environment, collaborating with experienced cross-disciplinary teams to bring innovative products from concept to market. You'll be responsible for designing and coding solutions for broadly defined problems, working in an agile environment with practices like SCRUM and test-driven development.

The team provides a one-stop shop for enabling interactive text, voice, and touch customer service solutions, utilizing state-of-the-art technologies like machine learning and large language models. The platform offers seamless API integration for Amazon verticals, with built-in capabilities for metrics, monitoring, testing, debugging, and data archiving.

This role offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus comprehensive benefits including medical, dental, vision coverage, 401(k), and parental leave options. The position requires 3+ years of professional software development experience and strong expertise in system design and architecture.

Join a team that's defining the future of customer service technology while working on large-scale, enterprise software programs that directly impact millions of customers worldwide. This is an excellent opportunity for engineers passionate about building innovative solutions and working with the latest technologies in AI and machine learning.