Software Development Engineer, Customer Experience and Business Trends

Amazon's Customer Experience and Business Trends (CXBT) team is seeking a performance-focused Software Development Engineer to shape the future of AWS customer experience. This role involves working with core AWS services like EC2, Storage (S3, EFS, EBS), and Networking to improve performance across AWS services. The position requires building and maintaining a complex multi-cloud framework for performance benchmarking workloads.

The role combines technical expertise with strategic impact, as you'll be responsible for creating infrastructure that enables deep-dive performance investigations and delivers recommendations directly to AWS leadership (SVP, VP, Director level). You'll work on critical projects that influence product direction across multiple AWS services.

As part of CXBT, you'll join a diverse organization dedicated to understanding and improving customer experience globally. The team includes various professionals from Product Managers to Data Scientists, all working to enhance Amazon's services for different customer segments.

The position offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus additional benefits including equity and comprehensive medical coverage. This is an excellent opportunity for someone passionate about distributed system performance, with strong software development skills and the ability to simplify complex systems for diverse stakeholders.

The role requires exceptional detective skills to investigate performance bottlenecks while maintaining high technical standards. You'll collaborate with multiple teams, present findings to senior leadership, and drive significant improvements in AWS service performance, cost, and efficiency.