Software Development Engineer II, Amazon Customer Service

Amazon Customer Service (CS) is seeking a Software Development Engineer II to join their Contact Handling Experience (CHEX) team. This role focuses on building and improving customer experience solutions that support Amazon's Customer Service Associates (CSAs). You'll work with cutting-edge technologies like GraphQL, Java, Spring, and AWS to create innovative customer engagement services.

The position offers an opportunity to work on complex systems at global scale, developing solutions that directly impact customer service delivery. You'll be part of a team that uses Scrum and test-driven development methodologies, working in an environment that values continuous deployment and customer obsession.

The CHEX team specifically develops products that enable CSAs to deliver Earth's most customer-centric service. Your work will involve creating effortless solutions for handling and resolving customer contacts while providing insights to enhance each customer interaction. This role combines technical expertise with customer-focused innovation, requiring both strong engineering skills and an understanding of customer service needs.

You'll collaborate with experienced software engineers, participate in code reviews, and have the opportunity to make significant architectural decisions. The role offers exposure to large-scale systems and the chance to work on products that directly impact millions of customer service interactions globally.

Amazon offers a comprehensive compensation package, including a competitive base salary range of $114,800 to $191,800 per year, plus equity, sign-on payments, and extensive benefits. This is an excellent opportunity for engineers who are passionate about creating customer-centric solutions and want to work at the intersection of technology and customer service excellence.