Software Development Engineer II, IES NCRC

We are part of the India & Emerging Stores Customer Fulfilment Experience Org, focused on addressing unique customer requirements and reducing costs/abuse of returns and rejects for Emerging Stores. Our team implements technical solutions to reduce concessions/refunds costs, including buyer and seller abuse, return/reject transportation, and operations costs at return centers.

The role involves building new system capabilities for strategic business initiatives using state-of-the-art technologies including AWS OpenSearch, Lambda, ECS, SQS, DynamoDB, and Neptune. You'll work in a high-performance agile ecosystem where engineers directly connect with customers through seller/FC/Delivery Station visits.

The team's mission is to prevent customer abuse for IN & emerging marketplaces using ML-based solutions. We detect abusive patterns and apply interventions at different stages of the buyer's journey. We use various ML models including regression-based (XgBoost) and deep-learning models (RNN, CNN) using frameworks like PyTorch, TensorFlow, and Keras.

This is an opportunity to transform billions of lives through technical innovation while working with highly skilled engineers on high-scale, highly available systems. You'll have significant influence on product features and best practices, with the chance to create solutions that positively impact hundreds of millions of customers.

Join us to be part of a team that's building the future of e-commerce technology while helping Amazon become truly global in its perspective and innovations.