Software Development Engineer II, IES NCRC

We are part of the India & Emerging Stores Customer Fulfilment Experience Org, focused on addressing unique customer requirements and reducing costs/abuse of returns and rejects for Emerging Stores. Our team implements technical solutions to reduce concessions/refunds costs, including buyer and seller abuse, return/reject transportation, and operations costs at return centers.

The role involves building new system capabilities for strategic business initiatives using state-of-the-art technologies including AWS OpenSearch, Lambda, ECS, SQS, DynamoDB, and Neptune. You'll work in a high-performance agile ecosystem where engineers directly connect with customers through seller/FC/Delivery Station visits.

The team's tech mission focuses on preventing customer abuse for IN & emerging marketplaces using ML-based solutions. We leverage various machine learning models ranging from regression-based (XgBoost) to deep-learning models (RNN, CNN) using frameworks like PyTorch, TensorFlow, and Keras.

This is an opportunity to transform billions of lives through tech innovation while working on large-scale e-commerce systems. You'll have significant influence on product features, drive operational excellence, and work with highly skilled engineers building high-scale and highly-available systems.

The role offers extensive ownership, diverse technical challenges, and the chance to make a real impact on hundreds of millions of customers. Join us in our mission to transform ease and quality of living in India while helping Amazon become truly global in its perspective and innovations.