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Software Support Engineer, Kindle Reader and Shopping Support Engineering team

Global technology company specializing in e-commerce, cloud computing, digital streaming, and artificial intelligence.
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Consumer · E-Commerce

Description For Software Support Engineer, Kindle Reader and Shopping Support Engineering team

Join Amazon's innovative Kindle Reader and Shopping Support Engineering team, where you'll play a crucial role in supporting and maintaining world-class software solutions. As a Software Support Engineer, you'll be part of the team responsible for production engineering support and providing multifaceted services to the Kindle digital product family. This position offers an exciting opportunity to work with cutting-edge technology at one of the world's leading tech companies.

The role combines hands-on technical support with development work, requiring expertise in languages like Java and C++. You'll be responsible for troubleshooting complex technical issues, developing maintenance tools, and ensuring smooth deployment of software in both staging and production environments. The position offers exposure to multiple products, features, and services within Amazon's digital ecosystem.

This is an ideal opportunity for someone with strong technical skills who enjoys both problem-solving and development work. You'll work closely with development teams and operations teams, coordinating software product releases and deployments. The role requires quick learning ability and excellent multitasking skills, as you'll handle various overlapping responsibilities.

Working at Amazon means being part of a company that's constantly innovating and pushing technological boundaries. You'll have the chance to work with world-class teams, contribute to products used by millions of customers worldwide, and grow your career in a dynamic, fast-paced environment. The role offers exposure to various aspects of software engineering, from troubleshooting and debugging to development and deployment, making it an excellent opportunity for professional growth.

Last updated 21 hours ago

Responsibilities For Software Support Engineer, Kindle Reader and Shopping Support Engineering team

  • Provide support of incoming tickets, including extensive troubleshooting tasks
  • Work on operations and maintenance driven coding projects in Java and C++
  • Software deployment support in staging and production environments
  • Develop tools to aid operations and maintenance
  • System and Support status reporting
  • Ownership of one or more Digital products or components
  • Customer notification and workflow coordination
  • Work with support team for handling support issues

Requirements For Software Support Engineer, Kindle Reader and Shopping Support Engineering team

Java
Linux
  • 2+ years of software development, or 2+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix
  • Experience scripting in modern program languages

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