Sr. Application Engineer, Alexa Excellence

Join Alexa Excellence's Application Support Team (AXES), Amazon's central defense against large-scale incidents and driving operational excellence across Alexa. As a Sr. Application Engineer, you'll be at the forefront of incident management, working with cutting-edge technologies to ensure Alexa's reliability and performance. The role offers unique exposure to all aspects of Alexa and Amazon, making it an exceptional opportunity for growth.

You'll be part of a world-class engineering team, collaborating with some of the brightest minds in technology. Amazon provides comprehensive support for career development, including mentoring programs with experienced engineers, regular tech talks with technology Principals, and well-defined career paths. The position involves critical responsibilities such as reducing incident resolution times, designing monitoring systems, and driving operational excellence.

The role combines technical expertise with leadership opportunities, allowing you to influence Alexa's operational standards while developing solutions that benefit multiple service teams. You'll work in a dynamic environment that values innovation and customer focus, with opportunities to automate processes, troubleshoot complex issues, and mentor others.

This position is perfect for someone who thrives in a fast-paced environment, has strong problem-solving skills, and wants to make a significant impact on one of Amazon's key products. The team operates in a "follow the sun" rotation between Seattle and Chennai, requiring flexibility for weekend and holiday coverage. You'll be instrumental in maintaining and improving Alexa's operational excellence while growing your career at one of the world's most innovative companies.