Sr. Application Engineer, Alexa Excellence

Alexa Excellence's Application Support Team (AXES) is seeking a Senior Application Engineer to join their critical incident management team. As Alexa's central defense against large-scale incidents, AXES plays a vital role in driving operational excellence across the entire Alexa organization. This position offers unique exposure to all aspects of Alexa and Amazon, making it an exceptional opportunity for growth and impact.

The role combines incident management expertise with hands-on technical work, requiring both operational excellence and engineering capabilities. You'll be part of a world-class engineering team responsible for reducing incident resolution times, building monitoring systems, and driving continuous improvement in Alexa's operational infrastructure.

Working in this role, you'll have the opportunity to:

• Lead incident response for one of the world's largest AI platforms
• Design and implement monitoring and automation solutions
• Collaborate with teams across Alexa to improve system reliability
• Mentor other engineers and share best practices
• Build tools and systems to enhance operational efficiency

The position offers significant growth potential within Amazon's technology organization, with access to mentoring programs, regular tech talks with Principal Engineers, and well-defined career advancement paths. You'll be at the intersection of operations and engineering, with the chance to make a direct impact on Alexa's global service quality.

This is an ideal role for someone who combines strong technical skills with excellent problem-solving abilities and thrives in a fast-paced, high-stakes environment. The position offers the excitement of working with cutting-edge technology while developing expertise in large-scale system operations.