Sr. Customer Success Engineer, Amazon Redshift

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
$138,200 - $239,000
Data
Senior Software Engineer
Hybrid
5,000+ Employees
8+ years of experience
Enterprise SaaS · Cloud

Description For Sr. Customer Success Engineer, Amazon Redshift

Join Amazon Web Services' world-class service team as a Sr. Customer Success Engineer for Amazon Redshift, a fully managed, petabyte-scale data warehouse service in the cloud. This role combines technical expertise in data warehousing with customer-facing responsibilities, making it perfect for motivated technologists who excel in both technical and interpersonal domains.

You'll work with Amazon Redshift, a service that enables customers to query data in their data warehouse and combine it with exabytes of data in S3 Data Lake. The position involves supporting some of AWS's largest customers, working closely with engineering teams, and contributing to product development and operational excellence.

The role requires deep technical knowledge of data warehouse technologies, preferably in large-scale distributed environments, combined with strong customer engagement skills. You'll be responsible for resolving complex technical issues, supporting pre-sales activities, automating processes, and helping shape the product roadmap based on customer needs.

AWS offers an inclusive culture that values diverse experiences, with employee-led affinity groups and ongoing learning opportunities. The company emphasizes work-life harmony and provides comprehensive benefits. Career growth is supported through mentorship and knowledge-sharing programs.

The position offers competitive compensation ranging from $138,200 to $239,000 per year, varying by geographic location, plus additional benefits and equity opportunities. This is an excellent opportunity for experienced professionals looking to impact cloud computing at a global scale while working with cutting-edge data warehouse technology.

Last updated 7 hours ago

Responsibilities For Sr. Customer Success Engineer, Amazon Redshift

  • Support Redshift engineering, product, and operations teams
  • Work directly with large-scale customers to identify and resolve issues
  • Assist pre-sales deals to onboard large-scale customers
  • Automate repetitive processes
  • Prioritize operational issues
  • Communicate roadmaps with customers
  • Understand customer use-cases and configurations
  • Help prioritize features

Requirements For Sr. Customer Success Engineer, Amazon Redshift

  • 8+ years of specific technology domain areas experience
  • 3+ years of design, implementation, or consulting in applications and infrastructures experience
  • 10+ years of IT development or implementation/consulting experience
  • Knowledge of cloud architecture
  • Experience with data warehouse technologies
  • Strong communication skills
  • Willingness to travel ~30% domestic with some international

Benefits For Sr. Customer Success Engineer, Amazon Redshift

Medical Insurance
  • Medical benefits
  • Financial benefits
  • Work-life harmony
  • Career growth opportunities
  • Mentorship programs
  • Knowledge-sharing resources

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