Sr. Data Engineer, Amazon Customer Service

Amazon's Worldwide Defect Elimination (WWDE) team is seeking a Senior Data Engineer to join their Voice of Customer (VoC) team. This role is crucial in building Amazon's flagship suite of VoC products, connecting internal employees with customer experience data and insights. The team leverages sophisticated machine learning models and generative AI to transform billions of customer interactions into actionable insights.

As a Senior Data Engineer, you'll work on developing and maintaining scalable data pipelines, collaborating with cross-functional teams including Software Developers, BI Engineers, and Scientists. The role requires strong expertise in big data technologies and data modeling, with opportunities to work on cutting-edge ML and AI applications.

The team has an ambitious 2025 roadmap focused on codifying customer-reported issues, expanding GenAI capabilities, and improving customer feedback systems. You'll be part of a fast-paced, dynamic environment with a strong team culture, working on projects that directly impact Amazon's customer experience.

The position offers competitive compensation ranging from $139,100 to $240,500 based on location and experience, plus comprehensive benefits including medical, dental, vision coverage, 401(k), and parental leave options. This is an excellent opportunity for an experienced data engineer looking to make a significant impact at one of the world's leading technology companies, working on systems that process and analyze customer feedback at a massive scale.