Sr Software Dev Engineer III, Amazon Customer Service

Join Amazon's Device, Digital and Alexa Support (D2AS) technology organization as a Senior Software Development Engineer III, where you'll be at the forefront of creating innovative support experiences for Amazon's Digital and Device customers. This role combines customer-facing impact with complex technical challenges, focusing on developing intelligent self-service solutions and empowering the tech-support organization with advanced tools. Your work will be prominently featured on Amazon.com and the Amazon Shopping app, reaching millions of customers daily.

As a senior engineer, you'll be responsible for crafting elegant solutions to complex problems, leading design and architecture decisions, and mentoring team members. The position involves integrating diverse backend systems from across Amazon's ecosystem, particularly in Devices, Subscriptions, and Digital spaces. You'll work on unlocking self-service automation for various support scenarios while maintaining a strong focus on customer needs.

The role offers unique opportunities to collaborate with teams throughout Amazon, diving deep into various aspects of the company's technology stack. You'll be part of an experienced and growing team, contributing to both technical excellence and customer satisfaction. The position requires strong leadership skills, as you'll be helping define engineering best practices and providing technical mentorship to other team members.

Amazon offers comprehensive benefits including medical, dental, and vision coverage, parental leave options, 401(k) plan, and paid time off. The company values diversity and welcomes candidates from all backgrounds, even if they don't match every qualification exactly. This role represents an excellent opportunity for experienced engineers who want to make a significant impact while working with cutting-edge technology at one of the world's leading tech companies.