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Support Engineer

Amazon is a global technology and e-commerce company known for innovation in online retail, cloud computing, and digital services.
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS

Description For Support Engineer

Amazon Development Centre India is seeking a Support Engineer to join their Quality Mechanisms (QM) team. This role combines technical support with software development, focusing on maintaining and improving systems that are crucial to the QM team's operations. The position involves hands-on work with Java-based projects, troubleshooting complex technical issues, and developing automation solutions to enhance team productivity.

The role offers an opportunity to work with cutting-edge technologies while maintaining critical systems at one of the world's largest technology companies. As a Support Engineer, you'll be responsible for both reactive support and proactive improvements, working on everything from immediate troubleshooting to long-term system optimization.

The ideal candidate will combine strong technical support skills with software development capabilities, particularly in Java. You'll work in a dynamic environment where you'll need to balance immediate support needs with longer-term development projects. This position offers excellent growth opportunities within Amazon's technical infrastructure team.

The QM Support team plays a vital role in ensuring the smooth operation of Amazon's quality assurance systems. You'll be part of a team that not only maintains existing systems but also drives innovation through automation and tool development. This role is perfect for someone who enjoys both solving immediate technical challenges and contributing to long-term system improvements.

Last updated 5 hours ago

Responsibilities For Support Engineer

  • Provide support for incoming tickets including troubleshooting tasks
  • Work on operations and maintenance driven coding projects
  • Conduct comprehensive monitoring of production systems
  • Execute system migrations and upgrades
  • Maintain and upkeep systems, tools and workflows
  • Develop automation features for repetitive manual processes
  • Partner with development teams for maintaining high standards

Requirements For Support Engineer

Java
  • 2+ years of software development or technical support experience
  • Bachelor's degree in engineering or equivalent
  • Experience troubleshooting and debugging technical systems
  • Experience scripting in modern programming languages

Benefits For Support Engineer

Medical Insurance
  • Medical benefits
  • Disability accommodations

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