Support Engineer

Amazon's Quality Mechanisms (QM) team is seeking a Support Engineer to join their dynamic team. This role combines technical support with software development, focusing on maintaining and enhancing the systems that power Amazon's quality assurance processes. As a Support Engineer, you'll be responsible for the upkeep of critical systems, developing automation solutions, and resolving complex technical issues.

The position offers a unique opportunity to work with cutting-edge technology while maintaining and improving essential tools and workflows. You'll be part of a team that serves as the backbone of QM operations, ensuring smooth functionality of various systems while also driving innovation through automation and process improvements.

Your day-to-day responsibilities will include handling support tickets, troubleshooting complex technical issues, and developing solutions to automate manual processes. You'll work with various programming languages, particularly Java, and will be involved in system migrations and upgrades to keep software dependencies current.

The ideal candidate will bring strong problem-solving abilities, experience with Unix systems, and proficiency in modern programming languages. You'll have the opportunity to work with REST web services, XML, and JSON, while contributing to the operational efficiency of a world-class technology company.

This role is perfect for someone who enjoys both maintaining existing systems and developing new solutions, with a strong focus on operational excellence and customer satisfaction. You'll be part of a team that values innovation, technical expertise, and continuous improvement, making a direct impact on Amazon's quality assurance processes.