Support Engineer, Device OS

Amazon Lab126, an innovative R&D subsidiary of Amazon.com, is seeking a Support Engineer for their Core Device OS team. Founded in 2004, Lab126 has created groundbreaking consumer electronics including the Kindle, Fire tablets, Fire TV, Amazon Echo, and Amazon Show.

As a Support Engineer, you'll be integral to maintaining and improving critical OS components, pipelines, services, tools, and application development frameworks. This role combines hands-on technical support with development work, requiring strong problem-solving abilities and coding skills primarily in C++ and Python.

The position demands quick learning and adaptability, as you'll handle various concurrent tasks that directly impact customer-device interaction. You'll be responsible for first-line support of production services, troubleshooting complex technical issues, and developing automation tools to improve service maintenance.

Working with the Core Device OS team, you'll collaborate with remote development teams in Sunnyvale, contributing to knowledge base creation and handling critical support issues. This role offers an excellent opportunity to work on innovative consumer electronics while developing expertise in systems engineering and operational support.

The ideal candidate brings 2+ years of software development or technical support experience, strong Unix knowledge, and programming capabilities. Experience with AWS, networks, and operating systems is advantageous. Join us in creating the next generation of Amazon's groundbreaking devices and shaping the future of consumer electronics.