Support Engineer, Device OS

Amazon Lab126, an innovative R&D subsidiary of Amazon.com, is seeking a Support Engineer for their Core Device OS team. Founded in 2004, Lab126 has created groundbreaking products like Kindle, Fire tablets, Fire TV, Amazon Echo, and Amazon Show.

As a Support Engineer, you'll be integral to maintaining critical OS components, pipelines, services, tools, and application development frameworks. The role demands quick learning and the ability to handle multiple overlapping tasks. You'll be responsible for first-level support of production services, troubleshooting complex technical issues, and developing automation tools primarily using C++ and Python.

The position offers an opportunity to work with cutting-edge consumer electronics technology while supporting systems that enhance customer-device interaction. You'll collaborate with remote development teams in Sunnyvale, building and maintaining knowledge bases while handling critical support issues.

This role is perfect for someone with strong technical support or development experience who enjoys problem-solving and system optimization. You'll be part of a team that directly impacts millions of customers' experiences with Amazon's device ecosystem. The ideal candidate should have experience with Unix systems, modern programming languages, and a passion for maintaining complex technical systems.