Support Engineer

The Support Engineer role in the Quality Mechanisms (QM) team is a critical position focused on maintaining and enhancing systems, tools, and workflows. This role combines technical support with development responsibilities, making it an excellent opportunity for engineers who enjoy both problem-solving and coding.

The position involves:

• Providing frontline support for complex technical issues across multiple products and services
• Developing and maintaining Java-based projects to improve operational efficiency
• Creating automation scripts for scheduled activities
• Monitoring production systems to ensure optimal performance
• Executing system migrations and upgrades

As a Support Engineer, you'll be part of the Quality Mechanisms (QM) Support team, where you'll:

• Handle daily maintenance of tools and systems
• Resolve customer and operations team trouble tickets
• Work on software migrations and consolidation projects
• Partner with development teams to maintain high operational standards
• Automate manual processes to increase team productivity

The ideal candidate should have strong troubleshooting skills, experience with Unix systems, and programming capabilities. You'll be working in a dynamic environment where you'll need to balance immediate support needs with longer-term improvement projects.

This role offers the opportunity to:

• Work with cutting-edge technologies and systems
• Develop solutions that impact Amazon's global operations
• Grow your technical and operational skills
• Be part of a team that values both immediate problem-solving and long-term system improvement

Join Amazon's Quality Mechanisms team to help build and maintain the systems that keep one of the world's largest technology companies running smoothly.