Support Engineer, EU FBA

Join Amazon's Fulfillment by Amazon (FBA) team as a Support Engineer where your data analysis skills will impact millions of consumers worldwide. FBA enables third-party sellers to leverage Amazon's robust infrastructure for warehousing, payment processing, delivery, returns, and customer service. The role combines technical expertise with business impact, supporting sellers across 130+ countries.

As a Support Engineer, you'll work at the intersection of data engineering and seller experience, developing and maintaining tech solutions for critical business processes. You'll collaborate with business intelligence engineers, investigation specialists, and ML data associates to improve seller experiences across multiple domains including reimbursements, coaching, abuse prevention, returns, and FC operations.

Your responsibilities span from technical troubleshooting to process automation, requiring expertise in SQL, Python, and AWS services. You'll analyze complex data systems, develop monitoring solutions, and create tools that scale our support capabilities. The role offers opportunities to influence product development through data-driven insights and technical innovation.

The ideal candidate combines strong technical skills with business acumen, capable of translating seller needs into technical solutions. You'll work in an agile environment, collaborating with global teams to enhance seller-facing tools and portals. This position requires both reactive problem-solving for immediate issues and proactive development of scalable solutions.

Based in Hyderabad, you'll be part of Amazon's growing technical support infrastructure, working on systems that process billions of units annually. This role offers the chance to make a significant impact on Amazon's third-party seller ecosystem while working with cutting-edge technologies and data systems.