Support Engineer II

Join Alexa Shopping Operations at Amazon, where we're revolutionizing dataset generation and annotations for AI and Large Language Models (LLMs). As a Support Engineer II, you'll be part of a team that enhances customer shopping experiences across multiple devices and locales. The role combines technical support expertise with software engineering practices, focusing on service reliability and operational excellence. You'll work with development teams, handle complex troubleshooting, and contribute to improving support systems. This position offers the opportunity to shape the future of Amazon's shopping experience while working with cutting-edge AI technology and LLMs. The role requires strong technical skills, the ability to mentor others, and a dedication to operational excellence. You'll be part of Amazon's mission to empower LLMs through Reinforcement Learning from Human Feedback (RLHF), making a direct impact on customer experience worldwide. This position combines technical support with software engineering practices, making it ideal for those who want to bridge the gap between operations and development while working with innovative AI technologies.