Support Engineer III, AGS

Amazon Exports and Expansion (Amazon Global Store) is seeking a seasoned Application Support Engineer to join their team. This role is integral to maintaining and improving the systems that enable cross-border customers to purchase products from Amazon Marketplaces, currently serving over 77 countries with guaranteed shipping and import duty fees.

The position combines technical support and development responsibilities, requiring strong problem-solving abilities and coding skills. As a Support Engineer III, you'll be responsible for managing incidents, handling operational issues, and driving operational excellence for large-scale services and systems. The role involves working with various technologies including Java, Unix/Linux systems, and modern scripting languages.

Key responsibilities include providing first-level support for production services, troubleshooting complex technical issues, developing automation tools, and working on maintenance-driven coding projects. You'll also be involved in software deployment, building monitoring dashboards, and collaborating with remote development teams in Seattle.

This is an excellent opportunity for someone who enjoys both technical support and development work, with a chance to work on systems that impact millions of international customers. The role offers exposure to large-scale distributed systems and the opportunity to work with cutting-edge technologies in a global e-commerce context.

The ideal candidate should have at least 2 years of software development or technical support experience, strong troubleshooting skills, and proficiency in Unix environments and modern programming languages. Knowledge of web services, distributed systems, and web application development would be advantageous.

Working at Amazon, you'll be part of a team that's focused on providing a seamless shopping experience to international customers. The role offers the opportunity to learn and grow while working on challenging problems at scale, making a direct impact on Amazon's global expansion efforts.