Support Engineer III, Just Walk Out Tech

Amazon Web Services (AWS) is seeking a Support Engineer III for their Just Walk Out Technology team within the AWS Solutions organization. This role is part of Amazon's vision to provide business applications that leverage their unique expertise to serve millions of companies worldwide. The position focuses on supporting and operating commerce software services that power stores with "Just Walk Out" technology.

The role combines technical support with systems engineering, requiring strong troubleshooting abilities across hardware, software, and network domains. As a Support Engineer, you'll be responsible for resolving complex technical issues, ensuring optimal service performance, and maintaining high customer satisfaction. The position offers an entrepreneurial environment where you'll tackle challenging problems while working with distributed systems.

Key aspects of the role include incident resolution, risk mitigation, process improvement, and mentoring other team members. You'll collaborate closely with various technical teams, contribute to support process development, and help drive technological improvements. The position requires comfort with ambiguity and the ability to handle complex technical challenges.

This is a shift-based role operating on a 5-day rotation, including occasional weekends. The work schedule aligns with AWS's 24/7/365 operations, with shifts typically running from 10 PM to 6 AM IST or 1 PM to 10 PM IST. The role offers opportunities for professional growth, mentorship, and the chance to impact Amazon's innovative retail technology solutions directly.

The position is based in Hyderabad, India, and offers the benefits of Amazon's inclusive culture, work-life harmony, and career development opportunities. This role is ideal for someone who enjoys troubleshooting, has a passion for technology, and wants to be part of Amazon's cutting-edge retail innovation.