Support Engineer - IV

Amazon's GroceryX organization within the Worldwide Grocery Stores Tech (WWGST) is seeking an experienced Support Engineer to join their team. This role combines hands-on development work with system troubleshooting and optimization, bridging traditional software development and system support.

The position is part of WWGST's mission to create the most-loved online grocery shopping experience that empowers customers to achieve any grocery mission. The team focuses on building and enabling consistent, convenient, and efficient online grocery shopping experiences.

As a Support Engineer IV, you will:

• Develop and maintain software solutions for recurring technical issues
• Investigate and resolve complex technical problems in existing systems
• Implement system improvements and optimizations
• Write and optimize code to enhance system performance
• Create and maintain technical documentation
• Collaborate with development teams on system upgrades
• Monitor system health and implement preventive measures

The ideal candidate will serve as a key technical resource, responsible for maintaining system stability while driving continuous improvements through code development. This role requires someone who can both write code and diagnose complex technical issues, working at the intersection of development and operations to identify systemic issues and implement long-term solutions.

The position offers the opportunity to work with Amazon's cutting-edge grocery technology stack and contribute to shaping the future of online grocery shopping. You'll be part of a team that values innovation, technical excellence, and customer-focused solutions.

Amazon offers a comprehensive benefits package and an inclusive culture that empowers employees to deliver the best results for customers. The company provides workplace accommodations and support for candidates with disabilities during the application, interview, and onboarding process.