Support Engineer IV, Device OS, Device OS

The Amazon Device OS team is seeking an experienced Support Engineer IV to join their team, focusing on triaging defects and tickets for Amazon's devices. This role combines technical support expertise with software engineering capabilities, requiring both troubleshooting skills and coding abilities.

As a Support Engineer IV, you'll become a subject matter expert for multiple services, taking ownership of support activities and working directly with development teams. The position requires strong technical skills in Unix/Linux systems, scripting languages (particularly Python), and a deep understanding of software debugging processes.

The role offers an opportunity to work with cutting-edge technology in Amazon's device ecosystem, while also providing leadership through mentoring other support engineers and contributing to the team's technical documentation and tools. You'll be responsible for analyzing complex application code, making approved fixes, and driving continuous improvement in support processes.

Key responsibilities include handling operational issues, developing automation tools, building monitoring dashboards, and working on maintenance-driven coding projects. You'll also play a crucial role in interfacing with various teams to resolve defects and maintain system health.

This position is ideal for someone who combines strong technical abilities with excellent communication skills, as you'll be regularly interacting with stakeholders across different teams. The role offers growth opportunities in both technical and leadership aspects, making it an excellent choice for experienced support engineers looking to advance their careers at Amazon.

Working at Amazon, you'll be part of a company known for innovation and customer obsession, with access to comprehensive benefits and the opportunity to work on products used by millions of customers worldwide. The position is based in Arlington, VA, where you'll be part of Amazon's growing technical hub.