Support Engineer, Kuiper Enterprise Customer Support

Project Kuiper is Amazon's ambitious initiative to provide global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). This role combines technical expertise in RF engineering, satellite communications, and advanced networking technologies.

As a Support Engineer for Kuiper Enterprise Customer Support, you'll be at the forefront of solving complex technical challenges in satellite communications. You'll lead the resolution of customer cases involving satellite-ground network performance, routing anomalies, and connectivity issues. The role requires deep knowledge of signal propagation, antenna design, orbital mechanics, and network protocols.

Key responsibilities include:

• Leading resolution of complex customer cases involving satellite-ground network performance
• Providing technical guidance during high-severity incidents
• Performing detailed root cause analysis
• Acting as SME for escalated networking issues
• Developing troubleshooting playbooks and technical guides
• Mentoring junior support engineers
• Driving operational readiness for new features

The position offers competitive compensation ranging from $81,400 to $182,000 based on location and experience, plus comprehensive benefits including medical, financial, and other benefits. This is a unique opportunity to work on cutting-edge satellite technology while helping bridge the digital divide globally.

Note: Due to export control laws, candidates must be a U.S. citizen, national, permanent resident, or have refugee/asylum status.