Support Engineer (Level 4), Amazon Financials Foundation Services (AFFS)

Amazon Financials Foundation Services (AFFS), a division within Amazon's eCommerce Services Organization (eCS) is leading innovation in business systems integration and defining the future of financial accounting at Amazon scale. Our systems are advancing one of the world's most scalable, reliable, and secure e-commerce ecosystem and responsible for processing hundreds of billions of dollars in transactions, in multiple currencies and countries. We are at the center of Amazon's key initiatives and fueling the growth of Amazon's businesses worldwide by constantly raising the bar on the speed at which business teams can integrate with our systems.

AFFS team at Pune is looking for a Support Engineer who thrives on complex problems and relish the challenge of operating complex and mission critical systems under extreme loads. Our systems manage hundreds of millions of records, and respond to millions of service requests per minute.

Key job responsibilities:

• Interface with a diverse customer base to understand requirements, priorities, and processes.
• Work on expansions of current applications to support new launches
• Work on identifying and addressing risks to hardware and software while helping maintain application health.
• Work on customer issues to identify problems and share with Development team to avoid recurrence by addressing root causes.
• Propose and implement new projects or recommend system improvements which enable Finance Operations
• Excellent listening, writing and technical communication skills are essential for interaction with senior management on status, risks and emergent issues with project, initiatives and support.

This role offers the opportunity to work on cutting-edge financial systems at a massive scale, contributing to the growth and innovation of Amazon's global business operations.