Support Engineer, Managed Operations, ESC Managed Operations

AWS is launching its first European Sovereign Cloud (ESC), a groundbreaking initiative in Utility Computing. This role offers an exciting opportunity to join AWS Managed Operations team, where you'll be instrumental in building and leading operations for high-availability AWS services including EC2, S3, Dynamo, Lambda, and Bedrock for EU customers.

As a Support Engineer, you'll be at the forefront of the ESC launch in 2025, working alongside global AWS teams to influence service evolution and technology development. Your daily responsibilities will involve collaborating with technology leaders, enhancing operations, and ensuring optimal service performance metrics including availability, reliability, and latency.

AWS, as the world's leading cloud platform, provides an environment of continuous innovation and learning. The role is perfect for engineers early in their career looking to gain valuable experience in distributed systems operations. You'll be part of a best-in-class development engineering and operations team, aligned with AWS's customer-first philosophy.

Working in the AWS Utility Computing (UC) organization, you'll support various AWS services from foundational offerings like S3 and EC2 to cutting-edge innovations. The position offers excellent growth opportunities through knowledge-sharing, mentorship, and career development resources. AWS values diverse experiences and maintains an inclusive culture where employee-led affinity groups promote uniqueness and collaboration.

The role requires participation in on-call rotations and focuses on maintaining efficient system operations while continuously improving services, procedures, and tools. You'll need strong problem-solving skills, Linux expertise, and cloud systems experience. The position is based in Dublin, Ireland, with relocation support available within the EU. Join AWS to be part of a team that's shaping the future of cloud computing while enjoying a supportive work environment that values work-life harmony.