Support Engineer, Prime Video, Catalog Support Engineering

Prime Video is seeking a Support Engineer to join their Catalog Support Engineering team, focusing on maintaining and troubleshooting their digital video delivery systems. This role combines technical expertise with customer-focused problem-solving to ensure Prime Video's vast content library is delivered flawlessly to millions of global customers.

The position involves working with distributed systems responsible for end-to-end digital video product delivery. You'll be managing complex systems, diagnosing issues with digital products, and implementing solutions in a Linux-based environment. The role requires participation in 24x7 on-call operational coverage.

As part of the Catalog Support Engineering team, you'll handle various content-related issues including video problems, audio synchronization, subtitle accuracy, artwork correctness, and pricing matters. The team leverages advanced technologies like Computer Vision and Machine Learning for defect detection.

This is an excellent opportunity for a technically-savvy professional who enjoys solving complex problems and has a passion for maintaining large-scale streaming systems. You'll work in a dynamic, global environment where innovation is key, and your work will directly impact millions of Prime Video customers worldwide.

The ideal candidate combines strong technical skills with excellent communication abilities, can work independently, and has a proven track record in technical support or software engineering. You'll be expected to become a subject matter expert and help improve service support processes while mentoring other team members.

Amazon offers a collaborative work environment, opportunities for growth, and the chance to work with cutting-edge technology in the streaming media space. If you're passionate about technical problem-solving and want to be part of delivering world-class streaming content, this role offers an exciting challenge in a fast-growing business.