System Development Engineer I, Amazon

Amazon Selection and Catalog Systems (ASCS) builds the systems that host and run the world's largest e-Commerce products catalog. We power the online buying experience for customers worldwide so they can find, discover, and buy anything they want. Our massively scaled out distributed systems process hundreds of millions of updates on the billions of products across physical, digital, and services offerings.

As a System Development Engineer I in the Services Support Team under Catalog Support and Programs (CSP) in ASCS, you'll be responsible for:

1. Providing Service Level issue support to all ASCS Engineering teams
2. Keeping software packages/configurations free from vulnerability
3. Setting up and monitoring new metrics and alarms for systems
4. Driving root cause resolutions to recurrent issues
5. Building tools to improve operational efficiency

Key responsibilities include:

• Handling system and service tickets across multiple products, features, and services
• Software deployment support in staging and production environments
• Delivering logical and maintainable solutions using appropriate technologies
• Learning and applying current engineering best practices
• Identifying and scoping problems, calculating costs of proposed solutions
• Contributing to operational excellence and troubleshooting to resolve defects
• Driving Company Wide Campaigns and keeping Compliance risks under control

The ideal candidate will be a self-starter, comfortable with ambiguity, have strong attention to detail, and excellent System/Tool coding abilities along with AWS services understanding. Strong communication skills and the ability to work cross-organizationally are essential.

This role offers the opportunity to work with diverse data sets, cross-functional teams, and drive process improvement through data-driven insights.