Technical Account Manager, Enterprise Support

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a Technical Account Manager, you will provide consultative architectural and operational guidance to help customers achieve the greatest value from AWS.

Key responsibilities:

• Build solutions, provide technical guidance, and advocate for the customer
• Ensure AWS environments remain operationally healthy while reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• Proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
• Provide post-sales, consultative expertise as part of the Enterprise Support team
• Solve various problems across different customers as they migrate workloads to the cloud
• Uplift customer capabilities by running workshops and brown bag sessions

As a trusted advisor, you'll have a direct impact on helping customers gain the most value from cloud technology. You'll craft and execute strategies to drive customer adoption and use of AWS services, partnering with iconic businesses ranging from rising startups to large enterprises undergoing significant transformation.

AWS values diverse experiences and encourages candidates to apply even if they don't meet all preferred qualifications. The company offers ongoing events, learning experiences, and employee-led affinity groups to foster a culture of inclusion. AWS also provides mentorship, career growth opportunities, and strives for work-life harmony.