Technical Account Manager, Financial Services ANZ

As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues.

Key responsibilities include:

• Act as a single point of contact for Enterprise Accounts
• Understand customer outcomes and business goals
• Make AWS service improvement recommendations
• Evaluate and present periodic reviews of operational performance
• Provide detailed reviews of service disruptions and metrics
• Champion customer requirements within AWS
• Participate in customer meetings (onsite or via phone)
• Leverage key customer resolution tools
• Share knowledge and innovate with leading technologists
• Work directly with AWS engineers to resolve customer issues
• Plan and execute business-critical events

AWS values diverse experiences and encourages candidates from all backgrounds to apply. The company offers inclusive team culture, mentorship, career growth opportunities, and work-life balance.

Required qualifications:

• Experience in at least two technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
• Internal enterprise or external customer-facing experience
• 5+ years of experience in similar roles

Preferred qualifications:

• Computer Science or Math background
• Working knowledge of software development practices
• Experience with AWS technologies
• Understanding of technology budget management

Amazon is committed to diversity, inclusion, and equal opportunity employment.