Technical Account Manager, Financial Services ANZ

As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues.

Key responsibilities include: • Acting as a single point of contact for Enterprise Accounts • Understanding customer outcomes and business goals • Making AWS service improvement recommendations • Evaluating and presenting periodic reviews of operational performance • Providing detailed reviews of service disruptions and metrics • Championing customer requirements within AWS • Participating in customer meetings (onsite or via phone) • Leveraging key customer resolution tools • Sharing knowledge with leading technologists • Working directly with AWS engineers to resolve customer issues • Planning and executing business-critical events

The role requires experience in at least two technical domains such as Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, or Applications Development. You should have 5+ years of experience in similar roles and the ability to articulate and present to various audiences.

AWS values diverse experiences and fosters an inclusive team culture. They offer ongoing learning experiences, mentorship, and career growth opportunities. The company also emphasizes work-life harmony and flexibility in their working culture.

Join AWS to be part of a team that's continuously innovating and trusted by customers from startups to Global 500 companies.