Apple Pay Research Site Support Engineer

Apple is seeking an Apple Pay Research Site Support Engineer to join their Support and Service team in Elk Grove, California. This role involves researching and resolving complicated technical issues related to Apple Pay, iOS, and macOS platforms. The ideal candidate will have 3+ years of Support Engineering experience and be able to work during non-standard hours, including nights, weekends, and holidays.

Key responsibilities include:

• Researching and providing high-quality written responses to technical issues
• Providing guidance for complex support inquiries for iOS and macOS
• Creating technical Knowledge Base articles and other communications
• Reviewing technical materials and trainings
• Interacting with Tier 2 support through meetings and feedback
• Identifying and reporting emerging technical issues
• Attending, hosting, and coordinating meetings

The role requires excellent verbal, written, and interpersonal communication skills, as well as the ability to work independently and manage multiple projects within tight timeframes. The ideal candidate will have at least two years of experience as an SSE Consumer Pre-Flight supporting iOS or macOS.

Apple offers a comprehensive benefits package, including medical and dental coverage, retirement benefits, stock options, and educational reimbursement opportunities. The base pay range for this role is between $77,700 and $116,500, depending on skills, qualifications, experience, and location.

Apple is committed to inclusion and diversity, providing equal opportunities for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Veteran status.