AppleCare Product Ops - Product Manager

Apple is seeking an experienced technical product manager to drive customer-facing initiatives for their AppleCare Product Operations team. The role involves developing and defining new service offerings, bringing them to market in a distinctly Apple way. Key responsibilities include market intelligence, consumer insights, product concept ideation, business case development, customer experience design, product performance monitoring, cost modeling, pricing strategy, and go-to-market execution. The ideal candidate will have a strong technical/engineering background, experience in product development and business processes, and the ability to evaluate, analyze, prioritize, influence, and collaborate across all levels of the organization. This cross-functional role requires excellent communication skills to lead and influence large teams with competing priorities.

Key Responsibilities:

• Market/Competitive intelligence
• Consumer insights & trends analysis
• Product concept/new feature ideation and business case development
• Customer experience and system requirements definition
• Product performance monitoring & cost modeling
• Pricing strategy development
• Go-to-market execution planning
• NPI (Hardware) impact assessment and change management

The role offers the opportunity to work with creative, hard-working people and groundbreaking technologies in a collaborative environment. The successful candidate will play a crucial role in innovating the AppleCare product line and creating outstanding customer experiences.