AppleCare Support Engineering Project Manager - iCloud, Apple Account, Find My

Apple is seeking a Support Engineering Project Manager to join their AppleCare team, focusing on iCloud, Apple Account, Find My, and iMessage services. This role is crucial in driving product and tool improvements while working with talented Support Engineers and cross-functional partners.

The position offers a competitive base salary range of $136,300 to $248,700, along with comprehensive benefits including medical coverage, retirement plans, and stock options. As a Project Manager, you'll be responsible for maintaining clear communication channels between organization leadership and various teams, creating frameworks for tracking issues, and driving major improvements in internal tools.

The ideal candidate should have at least 5 years of project management experience, preferably 8-10 years, with a strong background in Computer Science or Engineering. You'll need exceptional communication skills, analytical abilities, and experience in handling large-scale projects. Familiarity with Apple's Software Services products is a plus.

Key responsibilities include leading meetings, managing documentation, standardizing issue tracking processes, and coordinating cross-product initiatives. You'll work closely with Senior Engineering Leadership through quarterly reviews and provide regular updates on organizational goals and impacts.

This role offers an opportunity to directly influence product improvement through customer feedback, working at the heart of Apple's commitment to delivering exceptional user experiences. You'll join a dynamic team that values innovation, collaboration, and data-driven decision-making, while contributing to the continuous improvement of Apple's core services.

The position is based in the San Francisco Bay Area and offers growth opportunities within Apple's collaborative environment. You'll be part of a team that shapes the future of Apple's services while ensuring the best possible experience for millions of users worldwide.