Engineering Manager, AppleCare Field Diagnostics

As the Manager of Field Diagnostics Engineering at Apple, you will lead a team responsible for delivering high-quality hardware and software diagnostic solutions that support field repair technicians and enhance the Apple customer ownership experience. You will be at the forefront of defining the future of device-based diagnostics for various Apple hardware products, developing next-generation diagnostic tools that will be in use for the next decade.

Key responsibilities include:

• Leading efforts to define and develop innovative diagnostic solutions
• Building and nurturing partnerships with multi-functional teams within and outside of AppleCare
• Driving technical innovation and ensuring designs persevere through technological advancements
• Managing and growing a team of skilled engineers
• Collaborating with various teams to understand requirements and identify design and engineering impacts
• Articulating complex technical concepts to multi-functional teams and leaders

The ideal candidate will have a proven record of innovation, strong collaboration skills, excellent communication, and a passion for enhancing the end customer experience. This role requires a hands-on, disciplined approach and the ability to succeed in a challenging environment.

You'll be working in the Support and Service team, contributing to Apple's commitment to providing exceptional customer support and service. This role offers the opportunity to make a significant impact on Apple's diagnostic capabilities and, by extension, the overall customer experience with Apple products.

Apple offers a comprehensive benefits package, including the opportunity to become an Apple shareholder, discretionary restricted stock unit awards, and participation in the Employee Stock Purchase Plan. You'll also receive comprehensive medical and dental coverage, retirement benefits, discounted products and services, and educational reimbursement opportunities.