Engineering Project/Program Manager, IS&T Enterprise Systems

Apple's SAP Global Systems organization within IS&T is seeking an Engineering Project Manager to drive initiatives in Customer Service Management. This role is part of the team that runs the Operations and financial transactional platform powering all Apple functions including Sales, Manufacturing, Distribution, Service, and Financials.

The ideal candidate will have hands-on experience with SAP's Customer Service solution and project implementations. You'll work closely with business teams to understand needs, recommend scalable solutions, and implement global solutions within predetermined resources, budget, and timeline.

Key responsibilities include building compliance and fraud control solutions, performing SAP configurations, guiding development teams, preparing technical cutover plans, and leading integration testing. The role requires expertise in SAP SM-SD and SD-FI business processes, S/4 HANA architecture, and strong project management skills.

This is an opportunity to join a team that makes a significant impact on Apple's global operations. You'll be working with cutting-edge technology, including emerging areas in AI/ML such as SAP S/4 HANA and SAP Data Intelligence. The role offers the chance to work on complex, global projects while collaborating with cross-functional teams.

The position requires strong communication skills, effective leadership, and the ability to work in ambiguous situations across business and IT teams. Experience with B2B systems integration and knowledge of ABAP/4 development, SAP applications, and various SAP technologies will be valuable assets in this role.