Engineering Project/Program Manager, IS&T Enterprise Systems

Apple's IS&T manages key business and technical infrastructure at Apple -- how online orders are placed, customer experience with technology in retail stores, reseller sales and services, network capacity needs around the world and more.
Backend
Staff Software Engineer
In-Person
5,000+ Employees
8+ years of experience
Enterprise SaaS

Description For Engineering Project/Program Manager, IS&T Enterprise Systems

Apple's SAP Global Systems organization within IS&T is seeking an Engineering Project Manager to drive initiatives supporting Customer Service Management business areas. The role involves working with the SAP Global Systems team that runs the Operations and financial transactional platform powering all Apple functions such as Sales, Manufacturing, Distribution, Service, and Financials.

Key responsibilities include:

  • Working closely with business teams to understand specific needs and recommend scalable solutions
  • Implementing global solutions efficiently within pre-determined resources, budget, and timeline
  • Building solutions for compliance and fraud control using standards like Stonehenge and SAP encryption
  • Performing SAP configurations and guiding development teams
  • Preparing technical project cutover plans
  • Incorporating performance engineering concepts
  • Leading integration tests across IS&T and partner systems
  • Engineering proactive systems monitoring and alert solutions
  • Building knowledge in emerging areas like SAP S/4 HANA and SAP Data Intelligence

The ideal candidate should have strong communication skills, effective leadership, and excellent knowledge of SAP SM (Service Management/Customer Service) module to work on complex, global, and cross-functional projects. Experience in core Hi-tech industry SM business processes and SAP configuration is highly valued.

This role offers the opportunity to be challenged creatively and be part of a team that makes a significant impact on Apple's business infrastructure.

Last updated 2 days ago

Responsibilities For Engineering Project/Program Manager, IS&T Enterprise Systems

  • Participate in and drive initiatives supporting Customer Service Management business areas
  • Work closely with business teams to understand specific needs and recommend scalable solutions
  • Implement global solutions efficiently within pre-determined resources, budget, and timeline
  • Build solutions for compliance and fraud control using standards such as Stonehenge and SAP encryption
  • Perform SAP configurations and guide development teams
  • Prepare technical project cutover plans
  • Incorporate performance engineering concepts to optimize response time, throughput, and scale
  • Lead integration tests across IS&T and partner systems
  • Engineer proactive systems monitoring and alert solutions
  • Build knowledge of emerging areas in AI/ML such as SAP S/4 HANA and SAP Data Intelligence

Requirements For Engineering Project/Program Manager, IS&T Enterprise Systems

  • SAP configuration experience
  • Experience in SAP SM-SD and SD-FI business process integration
  • Knowledge and experience of SAP S/4 HANA architecture including core functionalities and migration
  • Bachelor's Degree in Computer Science, Management Information Systems or equivalent work experience

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