Enterprise Technical Support Engineer

In this role at Apple, you will work with system administrators in the enterprise, education, and governmental sectors to resolve complex technical issues affecting small to large deployments of Apple products. You'll be responsible for all of Apple's operating systems and hardware, along with the integration of third-party products like mobile device management services, networks, servers, and applications.

Key responsibilities include:

• Retaining ownership of cases and following up with customers in a timely manner
• Collaborating with multi-functional groups to champion and resolve customer issues
• Publishing and maintaining technical resource documents
• Analyzing logs and data, and proposing solutions to operational challenges
• Delivering excellent customer service and being a strong customer advocate

You'll need excellent knowledge of networking and server administration, with a strong technical foundation in troubleshooting. Experience with iOS, Windows, or Unix administration is ideal. The role requires researching, investigating, and providing high-quality responses to technical inquiries.

This position demands self-motivation, flexibility, and willingness to accept additional responsibilities. You'll need to maintain and continually develop authoritative knowledge of diverse technologies.

The ideal candidate will have proven professional maturity, meeting or exceeding established goals including attendance and other critical metrics.