Site Support Engineer Quality Program Manager

Apple is seeking a Quality Program Manager (QPM) to join their AppleCare Site Support Engineering group, focusing on maintaining and improving customer support quality for the English iCloud team. This role combines technical expertise with quality management, requiring 3+ years of software support experience. The position offers a competitive salary range of $93,100-$139,700, along with comprehensive benefits including stock options and healthcare.

The QPM will play a crucial role in identifying and resolving organizational gaps, leading cross-functional projects, and driving quality improvements across the support infrastructure. They will work directly with both internal and external customers to resolve complex technical issues while maintaining Apple's high standards of service excellence.

Key responsibilities include leading quality initiatives, managing cross-functional projects, and implementing training programs. The ideal candidate will possess strong analytical skills, excellent communication abilities, and experience in technical support quality management. They should be comfortable working independently while collaborating with various teams to enhance escalation quality.

Apple offers an inclusive work environment where diversity is celebrated and innovation is encouraged. The position includes comprehensive benefits such as medical coverage, retirement plans, stock purchase options, and educational reimbursement. This role represents an opportunity to contribute to Apple's mission of creating revolutionary products while maintaining exceptional customer support standards.