Software Engineer (Site Reliability), Retail Engineering

Apple is a technology company that designs, develops, and sells consumer electronics, computer software, and online services.
Site Reliability
Senior Software Engineer
In-Person
5,000+ Employees
2+ years of experience
AI · Consumer · Enterprise SaaS

Description For Software Engineer (Site Reliability), Retail Engineering

Carrier Services offers seamless integration of Apple Retail Stores and Apple Online store with major US Carriers for iPhone activations. We are looking for a talented Site Reliability Engineer to join our growing team.

As an SRE, you will be responsible for ensuring the reliability, scalability, and performance of our systems and services. You will work closely with our engineering and operations teams to design, build, and maintain robust infrastructure and automation solutions.

This role demands extensive hands-on experience working as an SRE engineer for large-scale, customer-facing Cloud applications. You should have a good understanding of SRE principles, including monitoring, alerting, error budgets, fault analysis, and other common reliability engineering concepts. Excellent troubleshooting and problem-solving skills are essential.

You will be expected to represent the SRE organization in design reviews and operational readiness exercises for new and existing services. You'll also collaborate with technical and non-technical teams and analyze statistics to provide a clear picture of our system's current state. Good working knowledge of Oracle and Cassandra databases is beneficial.

We're looking for a candidate with a passion for automating manual operations and improving them through repeated iteration. You should have a good understanding of networking and load balancing concepts and be able to lead a small team to develop innovative solutions. Self-motivation, capability in making business-critical decisions, and comfort in working in a dynamic, ever-changing environment are crucial.

You'll be proactive in dealing with critical production issues and take them to closure while working with required partners. Participation in an on-call rotation, providing hands-on technical expertise during service-impacting events, is also part of the role.

If you are an SRE engineer who can thrive in a dynamic environment and can make a meaningful impact through your technical expertise and dedication to excellence, we invite you to join our team as a Site Reliability Engineer (SRE) at Apple.

Last updated 13 days ago

Responsibilities For Software Engineer (Site Reliability), Retail Engineering

  • Ensure reliability, scalability, and performance of systems and services
  • Design, build, and maintain robust infrastructure and automation solutions
  • Represent SRE organization in design reviews and operational readiness exercises
  • Collaborate with technical and non-technical teams to analyze system statistics
  • Automate manual operations and improve them through iteration
  • Lead a small team and develop innovative solutions
  • Handle critical production issues proactively
  • Participate in on-call rotation

Requirements For Software Engineer (Site Reliability), Retail Engineering

Python
Cassandra
  • 2 years of hands-on experience as an SRE engineer, managing and debugging customer-reported incidents
  • 2 years of hands-on experience building complex queries and dashboards using Splunk
  • 2 years of practical experience in performing root cause analysis and documenting defects
  • 2 years of promoting observability of systems using tools like Datadog and Prometheus
  • 2 years proficiency with at least 1 scripting language like Python
  • 2 years working on Oracle and Cassandra databases
  • BS in Computer Science or equivalent work experience is preferred

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