Software Engineer - Forecasting & Scheduling

Assembled, backed by $70M in funding from notable investors like NEA, Emergence Capital, and Stripe, is revolutionizing customer support operations through their innovative infrastructure platform. They're seeking a Senior Software Engineer to join their Forecasting & Scheduling team, where you'll work on critical systems that help companies like CashApp, Etsy, and Robinhood deliver exceptional customer support at scale.

The role combines full-stack engineering with complex problem-solving in workforce management. You'll be responsible for building and enhancing their core scheduling tool, developing forecasting interfaces, and designing systems that can efficiently schedule thousands of support agents. This involves working with sophisticated algorithms (similar to the nurse scheduling problem) and creating intuitive interfaces that make complex operations manageable.

As a senior engineer, you'll take on technical leadership responsibilities, including architecting solutions, mentoring team members, and driving best practices. The position requires expertise in both frontend (TypeScript/React) and backend (Go) development, with opportunities to work across the entire stack, including AWS infrastructure.

The ideal candidate brings 5+ years of full-stack experience and a proven track record of technical leadership. You should be comfortable making complex technical decisions, mentoring other engineers, and working closely with product and design teams to transform ambiguous problems into concrete solutions.

Assembled offers a competitive compensation package ($150K-$300K base salary) plus stock options, comprehensive benefits including medical/dental/vision coverage, 401(k), and various monthly stipends for professional development and wellness. The company maintains a hybrid work model with well-equipped offices in San Francisco and New York, providing catered lunches and a collaborative environment.

This role presents an exciting opportunity to work on challenging technical problems while directly impacting how modern customer support operations function at scale. You'll be joining a team of experts passionate about problem-solving and contributing to the future of support operations technology.