Prerelease Supportability Engineer - Desktop Connector

Autodesk is seeking a dedicated Prerelease Supportability Engineer to join their Customer Technical Success team, focusing on Desktop Connector products. This role bridges the gap between technical support and product development, ensuring pre-release products meet customer needs and maintain high supportability standards. The position combines technical expertise with customer success, requiring 3-5 years of experience and a strong background in technical support or product management.

The role involves close collaboration with Product Engineering, Product Management, and Insights teams to identify and mitigate technical issues, develop documentation, and improve product supportability. The successful candidate will be responsible for analyzing customer feedback, developing troubleshooting guides, and participating in pre-release testing processes.

Autodesk offers a compelling work environment where innovation thrives, creating software that enables the design of everything from sustainable buildings to blockbuster movies. The company emphasizes its Culture Code and values authentic self-expression while working on meaningful projects that shape the future of design and engineering.

The position offers competitive compensation including base salary, annual bonuses, equity or long-term incentives, and comprehensive benefits. Located in Montreal, this role provides an opportunity to work with cutting-edge technology while contributing to Autodesk's mission of helping innovators transform their ideas into reality.