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Engineer- Service Now Developer

A Fortune 500 global provider of mission-critical products and services for biopharma, healthcare, education, and government sectors.
Coimbatore, Tamil Nadu, India
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Healthcare

Description For Engineer- Service Now Developer

Avantor, a Fortune 500 company with a global team of 14,000+ associates, is seeking a ServiceNow Developer to join their IT Operations team in Coimbatore, India. This role combines technical leadership with operational impact, focusing on developing and maintaining the ServiceNow platform to drive IT service management and digital transformation.

The position requires expertise in ServiceNow development, including modules like ITSM, ITOM, and HRSD. You'll be responsible for creating sophisticated solutions using workflows, business rules, and integrations while serving as the primary escalation point for complex challenges. The role involves mentoring Level 2 support staff and maintaining platform governance.

As a ServiceNow Developer, you'll work directly with stakeholders to gather requirements and implement solutions that enhance user experience and business efficiency. The ideal candidate should have a CSA certification, at least 2 years of relevant experience, and strong technical skills in areas like Business Rules, Client Scripts, and API integrations.

Avantor offers a dynamic work environment where your contributions directly impact critical scientific and healthcare advancements. The company's solutions are used in vital research, development, and production activities across multiple industries. You'll be part of a global organization that values diversity, equity, and inclusion, with opportunities for career growth and development.

This is an excellent opportunity for a technically skilled professional who wants to make a meaningful impact while working with cutting-edge service management technology. The role combines hands-on development work with strategic platform governance, making it ideal for someone looking to advance their career in IT service management and technical leadership.

Last updated 9 days ago

Responsibilities For Engineer- Service Now Developer

  • Design and evolve the ServiceNow platform to meet business requirements
  • Develop and maintain ServiceNow modules (ITSM, ITOM, HRSD, CSM)
  • Create workflows, business rules, UI policies, and integrations
  • Act as primary escalation point for complex challenges
  • Define and enforce standards, architectural and process guidelines
  • Create and maintain integrations between ServiceNow and other business systems
  • Develop reports and dashboards
  • Mentor Level 2 support team members

Requirements For Engineer- Service Now Developer

JavaScript
  • Certified System Administrator (CSA) certification
  • Associate degree or equivalent work experience
  • 2+ years of relevant experience
  • Experience with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions
  • Knowledge of REST, SOAP, XML, AJAX
  • ITIL V3 certification (highly desired)
  • Experience with CMDB
  • Experience with Bootstrap and AngularJS
  • Java scripting, debugging, and deployment skills
  • Strong communication and relationship building skills

Benefits For Engineer- Service Now Developer

  • Career growth opportunities
  • Global work environment
  • Diverse and inclusive culture
  • Learning and development opportunities

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