Senior Architect - GBS IND

Bank of America is seeking a ServiceNow Senior Technical Architect (STA) to support strategic internal programs. As part of the Global Technology Service Management function, you'll lead the design, implementation, and management of next-generation Service Management solutions.

The role involves leading complex workstreams to implement and maintain end-to-end automated solutions. You'll be a key player in shaping the strategic vision for the bank's ServiceNow Global Development Team, tackling complex challenges and feature design on the ServiceNow platform. Working directly with the Principal ServiceNow Solution Architect, you'll address solution fit, platform scalability, and implementation best practices.

Bank of America offers a comprehensive benefits package and is committed to being a great place to work. The company values diversity, inclusion, and provides flexibility to employees based on their roles. You'll be part of a global organization that focuses on responsible growth and making a difference in people's financial lives.

The position requires extensive experience with ServiceNow platforms, ITIL practices, and technical architecture. You'll work with various development teams to ensure proper design principles, solution best practices, and optimal use of core platform capabilities. The role combines technical expertise with strategic thinking, making it ideal for someone who wants to impact enterprise-level service management solutions.

Key responsibilities include defining target architecture, enforcing platform standards, managing code quality, and guiding development teams. You'll need to anticipate dependencies across platform features and help break down complex requirements into manageable units. The role offers opportunities for growth within a leading financial institution while working on cutting-edge service management solutions.