IT Service Desk Technician

The Boston Red Sox, a renowned professional baseball team, is seeking an IT Service Desk Technician to join their Information Technology department. This role is crucial in providing strategic direction and day-to-day IT operational support for the Red Sox, Fenway Sports Management, the Red Sox Foundation, and FSG Real Estate.

As the IT Service Desk Technician, you'll be the face of IT, serving as the primary interface between Boston Red Sox employees and the IT Department. This position requires a blend of interpersonal skills, technical proficiency, and a collaborative spirit. You'll be responsible for monitoring and resolving IT tickets, managing hardware and equipment orders, and administering enterprise applications and services.

The ideal candidate will demonstrate adaptability, exceptional customer service, strong communication skills, and the ability to build trustworthy relationships with employees, vendors, and guests. You'll need experience with Windows 10, Service Desk support, and proficiency in Microsoft 365 and the Office Suite. Knowledge of MacOS, iOS, and Android devices is also valuable.

This role offers a unique opportunity to work in the exciting world of professional sports while developing your IT skills. You'll contribute to the continued growth of support services and have the chance to serve as an IT Lead on Duty during the baseball season, covering an average of two games per month.

If you're passionate about technology, thrive in a fast-paced environment, and want to be part of a legendary sports organization, this position at the Boston Red Sox could be your perfect fit. Join us in keeping the technology running smoothly behind the scenes of America's favorite pastime!