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Senior Salesforce Developer - Service Cloud Specialist

Bounteous is a digital experience consultancy that helps leading companies create transformative digital experiences.
Frisco, TX, USA
Backend
Senior Software Engineer
Remote
7+ years of experience
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Description For Senior Salesforce Developer - Service Cloud Specialist

Bounteous is seeking a Senior Salesforce Developer specializing in Service Cloud to join their team. This role involves designing, developing, and implementing Service Cloud solutions to enhance customer service capabilities. Key responsibilities include leading end-to-end implementation of Service Cloud projects, integrating Experience Cloud, configuring Salesforce Einstein AI and Einstein bots, and implementing Knowledge Articles with Einstein recommendations. The ideal candidate will have extensive experience in Salesforce development, particularly in Service Cloud, and will be proficient in technologies such as Apex, Flow, Lightning Web Components (LWC), and Lightning. This position offers the opportunity to work on cutting-edge Salesforce projects, collaborate with cross-functional teams, and provide technical expertise to drive continuous improvement. The role requires a blend of technical skills, project management abilities, and excellent communication to deliver high-quality solutions that align with business objectives. If you're passionate about leveraging Salesforce technologies to create impactful customer service solutions and have a proven track record in Service Cloud implementations, this role at Bounteous presents an exciting opportunity to further your career in a dynamic, innovative environment.

Last updated 9 months ago

Responsibilities For Senior Salesforce Developer - Service Cloud Specialist

  • Design, develop, and implement Service Cloud solutions to meet business requirements and improve customer service capabilities
  • Lead end-to-end implementation of Service Cloud projects, including Experience Cloud integration, Salesforce Einstein AI configuration, and Einstein bot setup
  • Configure messaging in-app with Einstein bot and live agents to facilitate seamless communication and support interactions
  • Implement Knowledge Articles with Einstein recommendation to empower customers with self-service options and enhance resolution efficiency
  • Develop and optimize skill-based Omni channel routing to ensure inquiries are routed to the most appropriate agent or team
  • Utilize Apex, Flow, Lightning Web Components (LWC), and Lightning to customize and extend Service Cloud functionality as needed
  • Collaborate with cross-functional teams to gather requirements, define project scope, and deliver solutions that align with business objectives
  • Provide technical expertise and guidance to team members, fostering knowledge sharing and continuous improvement

Requirements For Senior Salesforce Developer - Service Cloud Specialist

  • Bachelor's degree in computer science, Engineering, or related field
  • Minimum 7 years of experience in Salesforce development, with a focus on Service Cloud
  • Salesforce Service Cloud Certified
  • Demonstrated experience in completing 2-3 projects in Experience Cloud implementation, Salesforce Einstein AI, and Einstein bot setup
  • Proficiency in messaging in-app with Einstein bot and live agents, as well as configuring Knowledge Articles with Einstein recommendation
  • Strong expertise in skill-based Omni channel routing for efficient communication management
  • Extensive knowledge of Salesforce technologies, including Apex, Flow, Lightning Web Components (LWC), and Lightning
  • Excellent communication skills and ability to collaborate effectively with stakeholders at all levels
  • Proven track record of delivering high-quality solutions on time and within budget

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